Privacy Policy

Last updated: 30/07/2024

At Tielo, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it.

1. Information We Collect

We collect and process personal data when you:

Place an order on our website
Subscribe to our newsletter
Contact us via email or social media
Browse our store

This may include:

Name, email, shipping address, and phone number
Payment details (processed securely by third-party services)
IP address, browser type, device data
Your interaction with our website (cookies, session data)

2. Why We Collect It

We use your information to:

Process and deliver your order
Provide customer support
Improve your shopping experience
Send updates and exclusive offers (only if you opt in)
Ensure compliance with legal obligations (e.g., taxes, fraud prevention)

3. Sharing Your Data

We do not sell your data.
We may share it with:

Our logistics and fulfillment partners (to deliver your order)
Payment gateways (e.g., Stripe)
Analytics and marketing platforms (e.g., Google, Meta)

All partners follow strict data protection standards.

4. Cookies

We use cookies to provide a smooth shopping experience and collect anonymous usage data.
You can choose to accept or reject cookies when visiting our website.

5. Your Rights (GDPR)

If you're located in the EU/EEA, you have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, email us at contact@tielopieces.com

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined above, or as required by law.

7. Third-Party Services

We use third-party apps and services (such as Shopify, Google, Meta, Stripe). Their privacy policies apply when you interact with them through our store.

8. Changes to This Policy

We may update this policy from time to time. The updated version will always be available on this page with the effective date.