Refund Policy

Last updated: 30/07/2025

At Tielo, we create more than accessories — we create stories.
Stories inspired by the warmth of the sun, the softness of the sand, and a lifestyle that flows lightly through life.

We believe in beauty with purpose. That’s why we’ve chosen a return policy that’s as conscious as our craft.

🌱 Why We Don’t Accept International Returns

Shipping a bracelet back across the world might seem harmless — but the truth is, it creates more CO₂ than making the piece itself.

So instead of sending it back, we offer you two choices:

A full refund, no questions asked
A replacement, free of charge

And we invite you to do something beautiful with the item:
Gift it. Share it. Donate it. Let it keep moving forward.

💬 What if There's a Problem?

If your item:

Arrived damaged or defective
Was lost in transit
Is clearly different from what you ordered

You’re fully covered.
Just send us an email within 7 days of delivery at contact@tielopieces.com — include your order number and a photo, if possible.
We’ll take care of it with care.

💛 Changed Your Mind? That’s Okay Too.

We trust our community. Truly.

If you feel the piece isn’t for you, we’ll still honor your request.
No guilt. No returns needed. Just write to us within 14 days of receiving your order:
contact@tielopieces.com — we’ll refund you fully.

Because we believe good design doesn’t need to travel twice. And that generosity is a beautiful form of sustainability.

🌍 Designed for Conscious Living

We do our best to show each piece in detail:

Real images
Accurate sizing
Honest descriptions

We hope you’ll feel confident before you buy — and connected after you do.

🌳 Every Order Plants a Tree

Together, we’re growing a forest of better choices.
Less waste. More meaning. A touch of Brazil on your wrist — and a footprint that gives back.